Plugin update broke the site
WP-Admin or front-end suddenly returning a white screen of death after a plugin update. We diagnose via SSH or staging access, identify the conflict, and roll forward or back depending on impact.
WordPress support service on-demand, hourly, no retainer required.
WordPress support service billed hourly or in blocks. Plugin troubleshooting, theme tweaks, content updates, performance fixes, WooCommerce issues, and WordPress emergency support for down sites. Hire a senior WordPress expert by the hour without committing to a retainer. $150/hr or $1,500 for 10 hours. 4-hour reply SLA.
$150/hr or 10-hr block 4-hour reply SLA No retainer required
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Executive Summary
What is WordPress support?
WordPress support is on-demand help with WordPress sites for tasks that do not warrant a full engagement. Typical WordPress support tasks include plugin troubleshooting, theme tweaks, content updates, performance fixes, security patches, WooCommerce issues, and emergency outage response. Quality WordPress support is billed hourly or in blocks rather than as a fixed-scope project, which keeps the engagement flexible for unpredictable work.
Three options
Which WordPress support package is right for your site?
Pay for the help, not for a contract. The block is the most popular option for businesses with periodic WordPress needs. If you find yourself calling for support every month, a monthly WordPress care plan from $150/month covers proactive maintenance and prevents most support tickets before they happen.
One-time $150/hr Same-week scheduling
On-demand WordPress help billed hourly. Pay only for what you use. 30-minute minimum, 4-hour SLA reply during business hours.
Fits
Book One-time Most chosen Block $1,500 10 hours, valid 6 months - Single fix or task
- Plugin or theme issue
- One-off troubleshooting
Block of 10 hours at $150/hr. Useful for businesses with periodic WordPress needs. No expiration anxiety; the block is good for 6 months from purchase.
Fits
Book Block Retainer From $500/mo Month-to-month - Periodic WordPress work
- Multiple small fixes
- Occasional new content
Monthly retainer with priority response and dedicated hours. Pairs with care plans for clients who want guaranteed hands available without buying blocks.
Fits
Book Retainer - Monthly WordPress needs
- Priority response (1-hour SLA)
- Pairs with care plan
When to call
How do you know when you need emergency WordPress help or ongoing support?
Need to add or change something fast
New service page, content update, form field tweak, or plugin configuration that you do not want to figure out yourself. Send the brief, get it done within 1 to 2 business days.
WooCommerce is misbehaving
Checkout error, payment gateway issue, shipping calculation broken, subscription renewal failing. WooCommerce-specific support that does not require buying a full development engagement.
Site is down right now
Emergency WordPress support. We respond to confirmed-down events within 4 hours during business hours, 8 hours otherwise. Most outages are fixed within 1 to 4 hours of starting work.
Need a one-off improvement
Speed fix, schema addition, redirect cleanup, image optimization. Tasks that are too small for a full engagement but bigger than what you want to handle yourself.
Lost your last developer
Previous freelancer or agency is unreachable. We pick up the site, audit the state, and become your default support contact. No retainer required initially.
Transparent pricing
What does WordPress support cost?
On-demand WordPress support is billed at $150/hr with a 1-hour minimum. Pre-purchased hour blocks reduce the effective rate. Emergency support available 7 days a week with a 4-hour response SLA.
$150/hr
Ad-Hoc Support
Hourly WordPress help for bug fixes, plugin conflicts, minor layout changes, content updates, and troubleshooting. 1-hour minimum. Invoiced after work is complete with a written time log. Best for one-off issues that fall outside your care plan scope.
$1,500
10-Hour Block
Pre-purchased 10-hour block at $150/hr effective rate. Hours track in a shared log - you see every task completed and time spent. Valid for 6 months from purchase. Best for businesses with ongoing small support needs that don't justify a full care plan.
From $150/month
Care Plan
Monthly WordPress maintenance covering updates, backups, security monitoring, and a 4-hour SLA for support incidents. More cost-effective than ad-hoc hours for sites with regular needs. Includes one minor content update per month on Essential and above.
Not sure if you need support or a care plan? Book a free 15-min call and we'll tell you which is right. Full pricing breakdown →
WordPress support FAQ
What should you ask before booking a WordPress support service?
01 What is WordPress support?
WordPress support is on-demand help with WordPress sites for tasks that do not warrant a full engagement. Typical WordPress support tasks include plugin troubleshooting, theme tweaks, content updates, performance fixes, security patches, WooCommerce issues, and emergency outage response. Quality WordPress support is billed hourly or in blocks rather than as a fixed-scope project, which keeps the engagement flexible for unpredictable work.
02 How much does WordPress support cost?
Quality WordPress support runs $80 to $250/hr depending on seniority. Our WordPress support is $150/hr with a 30-minute minimum, billed in 15-minute increments after that. Blocks of 10 hours run $1,500 ($150/hr equivalent) and are valid 6 months from purchase. Retainers start at $500/mo for businesses with ongoing WordPress needs.
03 How fast do you respond to WordPress support requests?
Standard WordPress support response is 4 hours during business hours (Eastern Time, Monday to Friday) and 8 hours otherwise. Emergency support for confirmed-down events targets 1-hour response during business hours and 4-hour response after hours. Retainer clients get priority response with 1-hour SLA on all requests.
04 Do you offer WordPress emergency support?
WordPress emergency support covers confirmed-down sites, hacked sites, and active outages affecting business operations. We respond within 4 hours during business hours and 8 hours otherwise. Emergency support is billed at $200/hr (33 percent premium over standard rate) given the response-time commitment. Most emergencies are resolved within 1 to 4 hours of starting work.
05 Can you help with WooCommerce issues?
WooCommerce support is a major portion of our WordPress support work. Common issues include checkout errors, payment gateway failures, shipping calculation bugs, subscription renewal problems, product variation issues, and inventory sync errors. WooCommerce support is billed at the same $150/hr rate; emergency rate applies if the store is actively down.
06 What is the difference between WordPress support and a care plan?
Care plans are monthly recurring services covering scheduled maintenance: weekly plugin updates tested on staging, daily backups, security monitoring, uptime tracking, and performance reports. WordPress support is on-demand help for unscheduled tasks: troubleshooting, content updates, new features, emergency response. Most clients use both: a care plan for the recurring maintenance, support hours for the one-off needs that arise.