Plugin update broke the site
WP-Admin or front-end suddenly returning a white screen of death after a plugin update. We diagnose via SSH or staging access, identify the conflict, and roll forward or back depending on impact.
WordPress support serviceon-demand, hourly,no retainer required.
WordPress support service billed hourly or in blocks. Plugin troubleshooting, theme tweaks, content updates, performance fixes, WooCommerce issues, and WordPress emergency support for down sites. Hire a senior WordPress expert by the hour without committing to a retainer. $150/hr or $1,500 for 10 hours. 4-hour reply SLA.
$150/hr or 10-hr block 4-hour reply SLA No retainer required
Tell us who you are
Just your name and email. 30 seconds.
Executive Summary
What is WordPress support?
WordPress support is on-demand help with WordPress sites for tasks that do not warrant a full engagement. Typical WordPress support tasks include plugin troubleshooting, theme tweaks, content updates, performance fixes, security patches, WooCommerce issues, and emergency outage response. Quality WordPress support is billed hourly or in blocks rather than as a fixed-scope project, which keeps the engagement flexible for unpredictable work.
Three options
Three WordPress support packages.
Pay for the help, not for a contract. The block is the most popular option for businesses with periodic WordPress needs. If you find yourself calling for support every month, a monthly WordPress care plan from $150/month covers proactive maintenance and prevents most support tickets before they happen.
One-time $150/hr Same-week scheduling
On-demand WordPress help billed hourly. Pay only for what you use. 30-minute minimum, 4-hour SLA reply during business hours.
Fits
Book One-time Most chosen Block $1,500 10 hours, valid 6 months - Single fix or task
- Plugin or theme issue
- One-off troubleshooting
Block of 10 hours at $150/hr. Useful for businesses with periodic WordPress needs. No expiration anxiety; the block is good for 6 months from purchase.
Fits
Book Block Retainer From $500/mo Month-to-month - Periodic WordPress work
- Multiple small fixes
- Occasional new content
Monthly retainer with priority response and dedicated hours. Pairs with care plans for clients who want guaranteed hands available without buying blocks.
Fits
Book Retainer - Monthly WordPress needs
- Priority response (1-hour SLA)
- Pairs with care plan
When to call
Six signals your WordPress site needs hourly support.
Need to add or change something fast
New service page, content update, form field tweak, or plugin configuration that you do not want to figure out yourself. Send the brief, get it done within 1 to 2 business days.
WooCommerce is misbehaving
Checkout error, payment gateway issue, shipping calculation broken, subscription renewal failing. WooCommerce-specific support that does not require buying a full development engagement.
Site is down right now
Emergency WordPress support. We respond to confirmed-down events within 4 hours during business hours, 8 hours otherwise. Most outages are fixed within 1 to 4 hours of starting work.
Need a one-off improvement
Speed fix, schema addition, redirect cleanup, image optimization. Tasks that are too small for a full engagement but bigger than what you want to handle yourself.
Lost your last developer
Previous freelancer or agency is unreachable. We pick up the site, audit the state, and become your default support contact. No retainer required initially.
WordPress support FAQ
Six questions before you call.
01 What is WordPress support?
WordPress support is on-demand help with WordPress sites for tasks that do not warrant a full engagement. Typical WordPress support tasks include plugin troubleshooting, theme tweaks, content updates, performance fixes, security patches, WooCommerce issues, and emergency outage response. Quality WordPress support is billed hourly or in blocks rather than as a fixed-scope project, which keeps the engagement flexible for unpredictable work.
02 How much does WordPress support cost?
Quality WordPress support runs $80 to $250/hr depending on seniority. Our WordPress support is $150/hr with a 30-minute minimum, billed in 15-minute increments after that. Blocks of 10 hours run $1,500 ($150/hr equivalent) and are valid 6 months from purchase. Retainers start at $500/mo for businesses with ongoing WordPress needs.
03 How fast do you respond to WordPress support requests?
Standard WordPress support response is 4 hours during business hours (Eastern Time, Monday to Friday) and 8 hours otherwise. Emergency support for confirmed-down events targets 1-hour response during business hours and 4-hour response after hours. Retainer clients get priority response with 1-hour SLA on all requests.
04 Do you offer WordPress emergency support?
Yes. WordPress emergency support is for confirmed-down sites, hacked sites, or active outages affecting business operations. We respond within 4 hours during business hours and 8 hours otherwise. Emergency support is billed at $200/hr (33 percent premium over standard rate) given the response-time commitment. Most emergencies are resolved within 1 to 4 hours of starting work.
05 Can you help with WooCommerce issues?
Yes. WooCommerce support is a major portion of our WordPress support work. Common issues include checkout errors, payment gateway failures, shipping calculation bugs, subscription renewal problems, product variation issues, and inventory sync errors. WooCommerce support is billed at the same $150/hr rate; emergency rate applies if the store is actively down.
06 What is the difference between WordPress support and a care plan?
Care plans are monthly recurring services covering scheduled maintenance: weekly plugin updates tested on staging, daily backups, security monitoring, uptime tracking, and performance reports. WordPress support is on-demand help for unscheduled tasks: troubleshooting, content updates, new features, emergency response. Most clients use both: a care plan for the recurring maintenance, support hours for the one-off needs that arise.